FAQs

  • 01 What if I purchase an item and then I see it somevwhere else cheaper?

    Not to worry! Lumens has a Low-Price Guarantee so there is no reason to hesitate or wait to make your purchase! If you ever find the exact same productadvertised for less anywhere, within 30 days of your Lumens purchase, please let us know and we will happily match that price. Keep in mind that shippingand handling fees will be taken into consideration. For example, if Lumens offers free shipping and the competitor charges for shipping, then the total price,including shipping, will be matched. Of course, we may require some form of verification of the offer and it must be made by an authorized dealer ofthe product, following manufacturer pricing guidelines and policies and it must be a stock item. The Low-Price Guarantee excludes clearance, closeoutand returned items. Other restrictions may apply, but why not ask? For more information please contact Customer Service.

  • 02 Can I change my order?

    Not to worry! Lumens has a Low-Price Guarantee so there is no reason to hesitate or wait to make your purchase! If you ever find the exact same product advertised for less anywhere, within 30 days of your Lumens purchase, please let us know and we will happily match that price. Keep in mind that shipping and handling fees will be taken into consideration. For example, if Lumens offers free shipping and the competitor charges for shipping, then the total price, including shipping, will be matched. Of course, we may require some form of verification of the offer and it must be made by an authorized dealer of the product, following manufacturer pricing guidelines and policies and it must be a stock item. The Low-Price Guarantee excludes clearance, closeout and returned items. Other restrictions may apply, but why not ask? For more information please contact Customer Service.

  • 03 Can I return an item if it doesn’t work out?

    Yes, as long as you make the request within 30 days of receiving it and if it is not a special order, made-to-order, open-box or otherwisedesignated non-returnable item. You must have the original packaging. It must be in new, re-salable condition. Items that have been installedmay not be returned. Request a return authorization number from Customer Service and follow the instructions for a prompt refund.Here is more information about Returns.

  • 04 When do I get my refund once I have returned an item?

    We realize that refunds are a priority for our customers. Once we have received and inspected the item we are usually able to apply the refundonto the original payment card within one week. Keep in mind that due to shipping, inspection and bank processing times it sometimestakes up to 30 days from the date that you return the item for the refund to appear on your card. Here is more information about Returns.